Returns & Exchanges
At Bonners Music, we want you to be completely satisfied with your musical instrument or equipment. If your purchase isn't quite right, we offer a straightforward 14-day return policy for a full refund or exchange.
Contact Our Team
Email or call our customer service department within 14 days of receipt to notify us of your intent to return and obtain a Return Authorization number.
Package Securely
Ensure the instrument is repacked in its original factory packaging, including all manuals, power supplies, and accessories to avoid restocking fees.
Ship the Item
Send the item back to our central warehouse using a tracked and insured courier service, or contact us to arrange a professional collection for larger digital pianos.
Inspection and Refund
Once our technicians have inspected the item and confirmed it is in mint condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing